Privacy Policy

Last updated: 11.02.2026

This Privacy Policy explains how Luvia Elements (operated by Bc. Katarina Gavulova, Dénešova 6, 04023 Košice, Slovakia) collects, uses, and protects your personal data when you visit or make a purchase on https://www.luviaelements.eu

We are committed to safeguarding your privacy and processing your data in accordance with the General Data Protection Regulation (GDPR) and Slovak data protection laws.

1. Data Controller

Name: Bc. Katarina Gavulova
Address: Dénešova 6, 04023 Košice, Slovakia
Website: https://www.luviaelements.eu/
Email: info@luviaelements.eu

We determine the purposes and means of processing your personal data.

2. Personal Data We Collect

We may collect the following categories of personal data:

2.1 Data you provide when placing an order

  • Name and surname
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment details (processed securely by payment providers; we do not store card numbers)

2.2 Automatically collected data

  • IP address
  • Device information
  • Browser type
  • Pages visited
  • Cookies and tracking technologies

2.3 Communication data

  • Emails or messages sent to our support team
  • Optional feedback or product reviews

3. Purposes of Processing

We process your personal data for the following purposes:

  • To process and deliver your order
  • To provide customer support and respond to inquiries
  • To manage your account (if applicable)
  • To send order confirmations and updates
  • To prevent fraud and ensure website security
  • To improve website functionality and user experience
  • To comply with legal obligations (tax, accounting, consumer law)

We do not sell or share your personal data for commercial purposes.

4. Legal Basis for Processing

We process data under the following legal bases:

  • Contract performance – to fulfil your order
  • Legal obligation – accounting, taxation, consumer protection
  • Legitimate interest – site security, fraud prevention, analytics
  • Your consent – for cookies or newsletter (if applicable)

5. Cookies and Tracking Technologies

Our website uses cookies to ensure essential functionality, analyze traffic, and improve your browsing experience.

You may control or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

A detailed cookie policy may be provided separately.

6. Data Sharing and Third Parties

We may share your data only with trusted third parties necessary for operating our business:

  • Payment processors (e.g., card processors, PayPal, or other gateways)
  • Shipping and logistics partners
  • Website hosting and IT service providers
  • Analytics providers (e.g., Google Analytics)
  • Accounting and legal services as required by law

All providers process data in compliance with GDPR.

7. International Data Transfers

If any third-party service provider is located outside the EU/EEA, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs), or
  • Adequacy decisions recognized by the EU Commission.

8. Data Retention

We retain personal data only for as long as necessary:

  • Order and accounting data: 10 years (legal requirement)
  • Customer support communication: typically 1–3 years
  • Marketing data: until you withdraw consent

Once no longer needed, data is securely deleted or anonymized.

9. Your Rights Under GDPR

You have the following rights regarding your personal data:

  • Right to access – request a copy of your data
  • Right to rectification – correct inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to certain processing
  • Right to withdraw consent at any time

To exercise any rights, contact us at info@luviaelements.eu

If you believe your rights are violated, you may file a complaint with the Slovak Data Protection Authority.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Loss or destruction
  • Alteration or misuse

All transmissions are encrypted where applicable, and access to your data is restricted.

11. Minors

Our website is not intended for individuals under 16 years of age. We do not knowingly collect data from children.

12. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for the privacy practices or content of such third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. Continued use of our website signifies acceptance of the revised policy.

14. Contact Information

For questions regarding this Privacy Policy or data protection inquiries, contact us:
Email: info@luviaelements.eu
Address: Dénešova 6, 04023 Košice, Slovakia

Thank you for trusting Luvia Elements with your personal data.